Southbourne Holiday Lets Privacy Policy

Here at Southbourne Holiday Lets we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you.

This privacy policy sets out how Southbourne Holiday Lets uses and protects any
information that you give us.

Southbourne Holiday Lets may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08th May 2020.

  1. We collect and process your personal information & data in the following ways:
    On our website when you make a reservation or when you contact us for an enquiry we
    collect the following:
    i. Name
    ii. Contact information including email address, phone number, postal address and
    Our website contains a secure link to our booking system ‘FreetoBook’. You can view their Privacy policy here.
    Credit & Debit Card payments are made through ‘Stripe’, a secure PCI compliant banking company. We will never ask you to provide us with this information directly and we do not hold any payment data.
    Both FreetoBook and Stripe are independent companies with their own privacy policies and data protection requirements.
    If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you.
  2. Links to other websites
    Our website contains links to other websites of interest.  However once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement
    applicable to the website in question.
  3. What we do with the information we gather:
    i. Internal record keeping for our business accounts against each booking.
    ii. If you sign up to our contact list , we may periodically  send  promotional  emails containing news, special  offers, competitions or  other  information  which  we think  you  may  find  interesting  using the email  address which  you  have provided.
  4. Security
    We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we safeguard and secure your information by preventing unauthorised access through password protection on computer equipment and securely locking away any paper printouts.
  5. Opt out
    If you chose to opt in to our e-mail marketing list for newsletters and special offers, we use Mailchimp for this purpose. Their Privacy policy is outlined here. A link at the end of each e-mail allows you to unsubscribe from that service at any time.
    Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.
  6. Non-disclosure to third parties
    We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.
    Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.
    We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. Cottage chosen and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
  7. Retaining personal information
    We retain personal information about you for 7 years in order to fulfil our legal obligations to retain records for tax authorities. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
    We do not collect sensitive personal data.
  8. Getting in contact
    If you would like to review, access, amend or update your information please contact:-
    Ginny Rose
    56 Watcombe Road
    BH6 3LU