Welcome to Southbourne Holiday Lets

June 2022 Update

All bookings continue to be transferable or refundable should current or any future lockdowns prevent stay.

We would though strongly encourage that you take out a travel insurance policy which now offers Covid-19 protection, we have taken one out with Post Office for a future staycation we have planned but do check out price comparisons sites for the best policy to meet your needs. These policies insure you against illness or self-isolation. As I’m sure you will appreciate, as a small business we have been hit hard by the pandemic over the last year, so with these policies now available we would ask that, in the event that you are unable to stay due to illness or self-isolation that you claim your money back via your insurance. We have updated our T’s & C’s to this effect.

Check in/out times

• Guaranteed check in/out times have been revised to ensure we have plenty of time to clean and sanitise the property between guests. Check in 4pm, check out 9.30am. 

 On arrival/keys

• Whilst we have always like to meet and show guests round personally on arrival, we need to make some changes to this and ensure hand over of keys is safe and secure. On occasion we will still meet and greet you (adhering to social distancing) but we won’t enter the property or hand over the keys. Your keys will either be left on the table inside property ( in situations where we meet you on arrival and let you in with our set) or left in the key safe by the front door for you to collect and let yourselves in, for which we will provide you with a 4 digit key code in advance of your stay.

During your stay

• Guests showing symptoms of Covid-19 whilst staying at either of our properties are required to immediately get tested. If positive then the guest must immediately notify us and make arrangements for the whole party to return home within 24hrs to self isolate ( using their own car/transport and not public transportation). If for any reason that it is not possible and self-isolation is required to take place at our property, then all fees for all bookings affected by this self-isolation will be borne by the guest. 

Departure day

• Guests are reminded that they should vacate by 9.30am.
• Guests are required to strip all bedding from beds and place them together in a black bin bag and all towels and T-towels should be placed in a second bin bag ( bags provided). 
• Keys should be wiped down with an antibacterial wipe and left inside the property, door to be pulled closed on your departure.
• We would also request that you give all door handles a quick wipe before you leave.

Throughout your stay you are expected to adhere to all current guidance around social distancing and hand hygiene. We will provide anti-bacterial soap, hand sanitiser and anti-bacterial wipes,  but you may also like to bring your own.